Frequently Asked Questions

A: Our standard signs are built for indoor use. They can be temporarily used outside—like at events or weddings—if completely dry. Since they’re not waterproof, we recommend our weather-resistant option for outdoor or damp settings. Ask us about outdoor neon lights for long-term outdoor installations.

A: The average lifespan of our LED neon signs exceeds 50,000 hours. They’re highly durable and designed to enhance any space — whether it's your home, shop, office, or event venue.

A: Each sign is made with flexible silicone tubing, ultra-bright LEDs, and a precision-cut acrylic backboard. For custom LED signs that require waterproofing, we also offer models built to IP67 standards and equipt with smart lighting features.

A: Your package comes with everything needed for setup: the sign itself, a power adapter with plug, a remote dimmer, mounting accessories, hanging wire, and instructions.

A: Our process includes: Preparing the acrylic or metal backboard and shaping LED tubing to match your design, mounting the tubing, wiring power and control features, testing brightness, colour, and overall function, and carefully packaging everything for safe shipping. We use advanced methods to ensure every custom neon sign in Australia meets high standards.

A: Most neon lights are relatively simple to install and can be installed by customers themselves. However, if it is a large or complex decoration, it is recommended to consult a professional or our support team.

A: UV printing technology with bright and long-lasting colors can achieve high-quality image and text effects. Customer feedback shows that this technology can restore photos and patterns well.

A: Yes! We offer free design services. Just send us your ideas via email or live chat, and we’ll create a no-obligation mockup of your custom neon sign for your review.

A: We have an expansive font library for you to view and customize. Can't find anything you like? Contact us! NeonSigns.Com.au can work with any style or preference.

A: Animated neon signs also known as RGB signs, are color-changing signs that flash and flicker on their own. Whereas traditional neon signs offer the classic static look that promotes your brand.

A: We accept Visa, MasterCard, American Express, Discover, check, affirm, ACH, or money order.

A: Yes. All of our LED signs in Australia include a 2-year warranty. Please note that signs designed for indoor use shouldn’t be exposed to water or weather. Misuse may void the warranty.

A: We’re committed to making sure you love your sign. For full details, please check our Returns & Refunds page.

A: Chat online or send an e-mail to us with your ideas and requirements and our team will send back our professionally done digital proof for your approval! 

A: Our fastest turnaround time is five days.

A: Yes, we do take rush orders. Most custom neon lights in Australia can be made within 2 business days, though shipping times can vary depending on your location and any courier delays beyond our control. 

A: We provide a minimum discount of 50%, and new users can also enjoy an additional 5% subscription discount on top of the 50% discount.

A: Yes — we ship to most countries and regions worldwide, using major couriers such as UPS, FedEx, and DHL.

A: Yes. Our neon signs Australia comply with international safety and quality standards, including FCC, CE, UL, ROHS, Prop 65, and REACH.

A: Pricing for personalised neon signs Australia starts at AUD 65 for smaller text-only designs. The final cost depends on size, detail, and any extras like waterproofing or animation. All pricing is clearly shown during checkout—no surprises.

A: Yes! Our LED neon signs use low-voltage power and are highly energy-efficient. They work silently and are free from toxic materials, making them a more environmentally responsible choice.

A: These artwork formats are all acceptable: EPS, AI, PDF, JPG, JPEG, GIF, PNG, BMP, and TIF, however, we prefer to work with vector and AI files.

A: Production starts immediately after design approval. If you need to cancel or make changes, please contact us ASAP—we’ll do our best if production hasn’t started. 

A: Larger or oversized items may be split into multiple packages to protect them during shipping. You’ll receive tracking info for each box, so you can follow their progress.

A: If your order gets damaged in transit, please take clear photos of the issue, including the packaging and shipping label. Contact our support team straight away—we’ll arrange a replacement or refund after review. Quick action helps us resolve the issue faster.

A: No maintenance costs are required. Don't worry about the neon sign batteries, changing bulbs, glass joining, etc. Our neon signs are of good quality and are more energy efficient than traditional lighting signage.

A: Both! We recommend the plug-in signs ( they come with a free remote and dimmer to add to your cart at checkout.) But we do have battery pack options for small signs you can carry around in carts and booths.